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Dave Pollard beschreibt in seinem Artikel Principles of Knowledge Management (for organizations with no KM resources) einige KM-Prinzipien für Organisationen, die kein professionelles Wissensmanagement betreiben, aber dennoch beim Projektdesign bedacht werden sollten:

The Objective of Knowledge Management (what drives these principles):
To enable users/customers to obtain critical and relevant context-rich information, and to connect and collaborate with experts and colleagues, easily and promptly, so that they can be more effective performing their jobs.

Information Content Principles:

1. Content acquired and maintained should be driven by need, not availability
2. Content needs should be those determined by users/customers, not suppliers/managers
3. Content management systems should focus on personal content management and group self-management of content
4. Information systems should enable and capture conversations
5. Information management tools should be simple and intuitive to use
6. Needs analyses should consider the ‘cost of not knowing’, not just the cost of knowledge

Information Context & Organization Principles:

1. Related content should be linked and stored together
2. The indexing of content should be self-managed by its authors and users, using folksonomy and taskonomy, not imposed taxonomy
3. Content
   should be ‘pulled’ from where it naturally resides, just in time,
   rather than ‘pushed’ to central repositories just in case
4. Information should be provided in the context of existing business processes, not as something apart from them
5. Information processes should encourage users to add value and meaning to ‘raw’ information

Connectivity & Collaboration Principles:

1. Information systems should enable users/customers to find needed experts and connect with them expediently
2. Subscription and publishing processes should be primarily self-managed and peer-to-peer, not top-down managed
3. Connectivity and collaboration (including e-learning) tools should be simple and intuitive to use
4. Information systems should draw on the collective intelligence of employees and customers

Knowledge Behaviour & Culture Principle:

1. Information systems should adapt themselves to the organization’s culture and information behaviours, not try to change them

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